There's no question that 2020 was a challenging year. The pandemic placed an enormous strain on the global...

Cybersecurity, Ransomware and Email Fraud in a Year that Changed the World As the global pandemic upended...

How Communication and Social Media Tools Are Changing the Insider Risk Equation for Compliance, IT and...

Building a Digital Infrastructure for the Entire Organization Today's business world increasingly demands...

Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...

How to turn people data into business insights. So you've realised you have an untapped resource that...

Learn how your peers approach strategic business partnerships. In today's rapidly changing world, strategic...

The average global cost of insider threats rose by 31% in two years to $11.45 million. And the frequency...

Cybersecurity awareness training is one of the most important things you can do to secure your organisation....

ContactBabel's Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering...

Service Performance Insight (SPI), LLC is a global research, consulting and training organization dedicated...

In some kinds of more traditional businesses the finance department tends to swallow as much data as...

Adobe recently commissioned Forrester Consulting to conduct a global survey to understand how digital...

Why optimise payroll? Find out why payroll makes such a good candidate for optimisation. And see how...