The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

The Behavox Enterprise Conduct and Risk Report, which surveyed 3,000 corporate professionals and 600...

How Communication and Social Media Tools Are Changing the Insider Risk Equation for Compliance, IT and...

Starting a new training programme may seem daunting. Maintaining one that keeps your users engaged, changes...

What digital maturity exists in finance in EMEA organisations? Is there finance-IT alignment? We set...

The practice of conducting rounds throughout a healthcare facility has existed for as long as hospitals...

For all the unhappiness, chaos and uncertainty created by the pandemic crisis, it has also pointed us...

What digital maturity exists in finance in EMEA organisations? Is there finance-IT alignment? We set...

All email, cloud, and compliance solutions are not created equal. As organisations make the move to Microsoft...

ContactBabel's Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering...

As dispersed workforces became the norm and the number of secure messaging applications being used to...

A direct consequence of all this transformation is businesses of all sizes – companies like yours –...

The cloud has become a critical tool for growth-minded companies. One challenge driving cloud migration...

Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...