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Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

In the wake of the pandemic, enterprises realised the limitations of traditional business models—and...

Excel remains the most widely used analytics tool in the world, however business users continue to be...

The Behavox Enterprise Conduct and Risk Report, which surveyed 3,000 corporate professionals and 600...

From ordering takeout on an app to joining video calls, the way your customers work and play is constantly...

Thanks to the rise of digital transformation, everything is now connected. Cloud and containers, operational...

The economic impact of the coronavirus can be seen across all industries and sectors with no clear indication...

Companies worldwide have come to view their environmental, social and governance (ESG) programs as a...

Key issues such as Brexit, skills shortages and consistently sluggish productivity are squeezing profitability...

Did you know the average annual cost for insider threats is now $11.45M, according to Ponemon Institute?...

In this guide, learn how retailers can rethink the planning process with better insights, more collaboration,...

There's a growing gap between companies using legacy systems and those using emerging technologies delivered...

Retail finance can't depend on manual systems and processes in a time of unpredictable revenue, demand,...