Service Performance Insight (SPI), LLC is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI…
Customer experience isn't just a buzzword. It's a differentiator. With 2.041 billion digital global buyers1 today, there has never been a better opportunity to increase online sales.
But despite the rise…
Government agencies see value in their data but are struggling to access it.
80% of data is trapped below the surface.
Download this infographic to find out more about the best…
Effectief gebruik van middelen voor professionele dienstverlenende organisaties (PSO's) is van essentieel belang. Omdat het de prestaties op alle gebieden stimuleert - van facturering tot inkomsten en winstgevendheid. Maar nog…
Hoe kunnen professionele diensten gedijen in onzekere tijden? We kijken naar de zeven essentiële technologiegedreven strategieën die ODV's gebruiken om inkomsten te verhogen, kosten te verlagen en efficiëntie te verbeteren.
Ontdek…
Today, there are many different technologies a line of business department or automation COE are able to deploy to automate complex processes. However, which is the right one for your…
Many organizations see value in their document-based data and can access structured formats, however, they are struggling to unlock value trapped in unstructured formats.
According to Gartner, 80% of enterprise data…
Transactions in the FX market average of $5.5 trillion a day globally. One of the most significant risks in the FX market is settlement risk – even more so than…
Teachers Building Society UK was founded in 1966 to provide mortgages for teachers, in particular, women.
Tasked with modernizing the society's core systems, CEO Simon Beresford had two specific aims. The…
Box and ECM: Key integrations that drive digital transformation
Legacy ECM solutions simply can't keep up with the way you work today. Work is more mobile, more collaborative, more agile. Business…
How financial firms reach onboarding nirvana
Streamlined, pain-free onboarding builds the foundation for successful client experiences. This is particularly true across financial service firms, where convenience and competitiveness are key.
Still,…
Hope is NOT a strategy: Secure your business with the Content Cloud
Seems like every week there's news of another security breach. Ponemon Institute has found that the typical data breach…