Many financial services firms have automated the vast majority of key processes and customer experiences....

Today's business environment is becoming more and more competi ti ve: companies need to move faster,...

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? We...

You already know that Salesforce is the world's leading customer relationship management solution. But...

It might be to simply expand the potential market, to gain market share quickly before someone else copies...

Leeds-based Pharmacy2U Ltd was the first dedicated internet and mail order pharmacy in the country, and...

For companies that make complex, configurable products, lean manufacturing principles have become an...

Agility is critical for any business to succeed in today's era of constant change. This eBook from Adaptive...

Find out how e-signatures can drive efficient digital workflows across an organization, improving the...

In the last decade, customer relationship management (CRM) platform adoption has increased rapidly to...

61% of Senior IT and Digital Leaders believe that human interaction will not be necessary in retail banking...

Risk management has never been more complex. Today's financial leaders face a risk landscape that can...

There comes a point in the life of a business when the case for new enterprise resource planning (ERP)...

The reputation and value of ERP has deteriorated over time because it's too complex, doesn't meet the...