Software as a Service (SaaS) vendors faces challenges when pricing their services, particularly in the...

Customer experience is the key battleground for brand differentiation in today's hyper-competitive, always-on,...

Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...

All email, cloud, and compliance solutions are not created equal. As organisations make the move to Microsoft...

Over the past year, digital agreement processes have become essential for organisations around the world....

Technology in media evolves quickly. Once seen as buzzwords, AI and machine learning (ML) are now crucial...

Cloud adoption is growing within the financial services sector. A 2019 study from 451 Research shows...

Planning a billing platform upgrade? Usage Engine, our purpose-built usage data management software,...

A few years ago, a proactive prevention-based security posture was more an aspiration than a reality....

Box and ECM: Key integrations that drive digital transformation Legacy ECM solutions simply can't keep...

Midsize companies play a key role in the global economy, driving a large share of job creation, economic...

Your ERP system might be chugging along, but it can't cope with the increasing demands you have from...

The pandemic has reshaped business in myriad ways, none so much as how people communicate. In a few months,...

More than 90% of cyberattacks start with email. But as organisations continue to shift their systems...